Privacy Policy

Last updated: May 2026

1. Who We Are

Aceloking is a managed cloud infrastructure service operated as a sole proprietorship in India. We operate the website aceloking.com and provide managed VPS hosting services to developers and businesses.

Data controller contact: contact@aceloking.com

2. Information We Collect

We collect the following categories of information:

• Account information: Name, email address, mobile number
• Billing information: GSTIN (optional), billing address, payment method details (processed and stored by Razorpay - we do not store card details)
• Technical information: SSH public keys, server configuration preferences
• Usage data: Login times, dashboard activity, support conversations
• Server metadata: Server IP address, provisioning date, plan type
• Communications: Emails exchanged with support

3. How We Use Your Information

We use your information exclusively for the following purposes:

• Provisioning and managing your cloud servers
• Processing payments and generating GST-compliant invoices
• Providing customer support via email
• Sending service notifications (renewals, outages, policy updates)
• Detecting and preventing abuse on our platform
• Complying with legal obligations under Indian law

We do not use your data for advertising, marketing to third parties, or any purpose beyond what is listed above.

4. Third-Party Services We Use

All third-party services are selected for their compliance with applicable data protection laws. We do not sell your data to any third party.

5. Data Storage and Security

Your account data is stored on secured servers. We implement the following security measures:

• Passwords hashed using bcrypt with 12 rounds
• All data transmission encrypted via HTTPS/TLS
• Payment data handled exclusively by Razorpay (PCI-DSS compliant)
• Access to customer data restricted to authorised personnel only
• Regular security audits of our own infrastructure

6. Data Retention

We retain your data for the following periods:

• Account data: Duration of account plus 3 years after closure (for tax and legal compliance)
• Invoice and billing records: 7 years (as required by Indian tax law)
• Server logs: 90 days
• Support conversations: 2 years

7. Your Rights

Under applicable Indian law and as a matter of good practice, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your account and associated data (subject to legal retention requirements)
• Request a copy of your data in a portable format
• Withdraw consent for communications

To exercise any of these rights, email us at contact@aceloking.com. We will respond within 30 days.

8. Cookies

Our website uses minimal cookies strictly necessary for functionality:

• Session cookies for maintaining your login state
• CSRF protection tokens

We do not use tracking cookies, advertising cookies, or third-party analytics cookies.

9. Children's Privacy

Aceloking services are not directed at persons under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, contact us immediately at contact@aceloking.com.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email. The updated date at the top of this page reflects the most recent revision. Continued use of our services after notification constitutes acceptance of the revised policy.

11. Contact Us

For privacy-related queries, data requests, or concerns:

Email: contact@aceloking.com
Response time: Within 30 business days
Business hours: Monday to Saturday, 9:00 AM to 9:00 PM IST