Legal

Refund & Cancellation Policy

Last updated: May 2026

7-Day Money Back Guarantee

If you are not satisfied with Aceloking for any reason within the first 7 days of your subscription, we will issue a full refund. No questions asked.

1. Service Nature

Aceloking provides digital cloud infrastructure services on a monthly subscription basis. As a digital service, we do not deal in physical goods and there is no shipping involved. Service delivery occurs electronically upon payment confirmation.

Services are considered delivered when SSH credentials and server access are communicated to the customer, which typically occurs within 15-20 minutes of successful payment.

2. Cancellation Policy

You may cancel your Aceloking subscription at any time with no penalty.

Cancellations can be initiated from your customer dashboard under Billing settings
Alternatively, email contact@aceloking.com with your registered email and request for cancellation
Upon cancellation, your server remains active until the end of your current paid billing period
No further charges will be made after cancellation is confirmed
Your server and all associated data will be permanently deleted at the end of the billing period
We strongly recommend taking a backup of your data before the cancellation date

3. Refund Eligibility

3.1 Full Refund - Within 7 Days

You are eligible for a full refund of your most recent payment if:

Your request is made within 7 calendar days of the initial payment for a new subscription
You have not violated our Acceptable Use Policy
Your account has not been suspended for abuse

3.2 No Refund - After 7 Days

After the 7-day window, we do not offer refunds for:

Unused days in your current billing period after cancellation
Change of mind after the 7-day window has passed
Partial month usage
Service downtime caused by your own actions (e.g., misconfiguration)

3.3 Service Credit for Extended Outages

If Aceloking experiences infrastructure downtime exceeding 24 consecutive hours due to issues within our control, we may issue a prorated service credit for the affected period. Credits are applied to future invoices and are not redeemable as cash refunds.

4. Non-Refundable Situations

The following situations are explicitly excluded from our refund policy:

Accounts suspended or terminated for violation of our Acceptable Use Policy
Accounts terminated for non-payment
Renewal payments - refunds apply to initial subscriptions only
Add-on services once they have been consumed or utilised
Accounts where abuse or fraudulent activity has been detected
Situations where the customer has caused data loss through their own actions

5. How to Request a Refund

Email us at contact@aceloking.com from your registered email address

Subject line: "Refund Request: [Your registered email]"

Include in your email: Your account email, date of payment, Razorpay payment ID (found in your invoice), and reason for refund

We review your request within 2 business days and confirm eligibility

Refund is processed to your original payment method within 5-10 business days after approval

UPI refunds: 1-3 business days. Card refunds: 5-10 business days depending on your bank.

6. Refund Method

All refunds are processed to the original payment method used at the time of purchase:

UPI payments: Refunded to the originating UPI account
Debit/Credit card: Refunded to the originating card
Net banking: Refunded to the originating bank account

We are unable to process refunds to a different payment method or account than the one used for the original purchase.

7. Disputes

If you believe a charge is incorrect or unauthorised, contact us immediately at contact@aceloking.com. We will investigate and respond within 5 business days. Raising a chargeback or payment dispute without first contacting us may result in account suspension while the dispute is resolved.

8. Contact

For refund and cancellation queries:

Email: contact@aceloking.com
Response time: Within 2 business days
Business hours: Monday to Saturday, 9:00 AM to 9:00 PM IST